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General conditions. Orders placed through the website are regulated by the following terms and conditions of sale.
The website is owned by Image Consult Srl, Via Cavalcanti 5, 20127 Milano, VAT number 03383650961, whose legal representative is Mr Onnik Pambakian.
The terms and conditions contained herein, together with the Order Confirmation constitute the Contract between Image Consult Srl and the customer for the supply of products and services.
By making a purchase, the customer accepts the General Conditions specified below.

Technical Information. Technical information published on is drawn from commercial documentation and specifications issued by manufacturers. Consequently, Image Consult Srl is not responsible for any errors, omissions or inaccuracies reported in the product data sheets; for any further information about products, please refer to manufactures' websites.

Estimates.When customers, along with an order, sends a note wishing to start a consultancy with our experts, Image Consult Srl considers the order as an estimate to be discussed with the customer. In that case you will be contacted by Image Consult Srl.

Online orders. is intended for both professional users and private individuals. In the first case it is essential to indicate the exact business name and VAT or VITES number, in case of a private user, please specify name and tax number or ID document number.

Order placements by non professional customers is subject to notification of the tax code, so that an invoice can be issued indicating exposed VAT.
To place an online order, every part of the customer form must be filled in, along with a telephone number and a valid e-mail address.
Filling the cart does not imply any purchase obligation.
To complete an order you need to click on the "Buy" button and then proceed to payment mode. Customers sending internet orders will receive, at the end of procedure, an e-mail notice confirming the order, with the indication of an "order number". In case a confirmation is not delivered, the request may not be sent successfully and will be deemed as not entered.

Prices. All prices shown on the site are in Euros () and do not include VAT.
Shipping costs are always charged to the customer and are intended for delivery in Italy. In case of shipment abroad, Image Consult will submit an estimate cost for the delivery to the address specified by the customer. The estimate must be approved by the customer, otherwise Image Consult may cancel the order at its sole discretion.
Pricing and offers may be subject to modifications at any time, without notice; these changes will not be applied to orders placed previously or during shipment.

Warranty. The purchase of goods at Image Consult Srl involves full acceptance of the warranty provided by the manufacturer, which is independent of Image Consult Srl. Therefore, customers are informed, and accepts, that the goods purchased are covered exclusively by the manufacturer's warranty.

Shipping and delivery. Shipments, unless otherwise agreed, will be made by couriers appointed by Image Consult Srl. Delivery costs are always paid by the customer.
In any case, the responsibility of Image Consult Srl is limited to our warehouse. If the customer wishes to collect the parcel personally or through his shipping agent, he must specify this in the notes.

Payments. Orders will be paid by bank transfer, credit card or Paypal.

Payments by bank transfer. The bank details for transfers are:

IBAN IT68R0504801685000000001579
Banca Popolare Commercio e Industria
Filiale Doria Milano
Registered to: Image Consult s.r.l.

Payments by credit card. Charges on customers' credit cards will be executed at checkout with the description "Shopping on". We suggest you print a copy of the order for your reference. Image Consult Srl does not store the data of customers' credit cards, the transaction taking place directly on secure servers of the company handling the payments. (SAFETY SSL)

Delivery time.
Image Consult Srl is committed to make every effort to deliver products ordered by customers as quickly as possible.
Nevertheless, goods may not always be immediately available and may require 7 working days or more to be retrieved. In that case, customers will be informed about the time required for delivery.
Image Consult Srl will care to suggest the customer the alternative products with the aim of meeting his needs. In case the customer decides not to accept our proposals, the order will be cancelled and the amount (if already paid) refunded.
In case we are not able to deliver the products ordered, our responsibility will be limited to returning the amounts paid  by the Customer.
Image Consult Srl will publish the closing dates related to holidays on the website. Forwarding of orders during these periods is intended as tacit acceptance that the fulfillment will take place from the date of reopening, and the starting dates of the normal processing times will be considered as from that date.

Cancellation of orders. The customer may request the cancellation of an order. The cancellation and the acceptance thereof shall be in writing. Image Consult reserves the right to accept.

Complaints. Any errors in shipment or missing material must be reported, in writing, in ways and time limits specified in "Risk and Property" paragraph.

Risk and Property. Upon delivery of goods, the customer must verify the integrity of packages and correspondence with the quantity and quality as specified in the accompanying document (either DDT or immediate invoice) sent by e-mail at the time of delivery to the courier. In case of non conformity, the same should be reported within seven days by e-mail, fax or registered mail, quoting the details of shipment.
Despite the packaging being untouched, the goods must be checked within seven days of receipt. Any faults must be reported in writing.
While wanting to protect the interests of our customers, any report not complying with these terms, will not be taken into account.
The customer takes full responsibility for each statement.

Damage or loss. Image Consult Srl is not responsible for any damage or loss, direct or indirect, resulting from the sale of goods and services offered in the catalogue published on "" internet site. Image Consult Srl is not responsible for delays or non-delivery of the product; no direct or indirect damage resulting from such delay or non-delivery will be subject to claims for compensation.
Image Consult Srl is not responsible for the matching of goods with specifications published on the website, nor for any other event not directly attributable to Image Consult Srl.

Right of withdrawal
Sales of products via the are subject to Italian Law Decree n. 185 of 22/05/1999, which regulates the distance selling, i.e. outside of business premises. This legislation establishes the right of withdrawal, i.e. the possibility for the consumer to return the product purchased and the refund of the money payed.
This right is reserved exclusively to natural persons (consumers), so it can not be exercised by legal persons and natural persons acting for purposes related to their professional activity.
Consumers have to write to within 14 days after receiving of goods to comunicate their desire to withdraw, and have 60 days of time to return the items. Terms of returning goods is specified in "Return Goods" paragraph.

Disputes. For any legal dispute that may arise the competent court is Milan
Conditions. Conditions contained in this document are subject to change without notice and will be valid from the date of publication on the website.

Mailing list. To remove your address from the mailing list of Image Consult Srl, uncheck the authorization from your personal profile.

Returns Goods. The authorisation to return goods to Image Consult Srl must be sent in writing, stating the reasons for the request, quoting the invoice and/or DDT references. The return of goods shall be conducted upon authorization and assignment of a "return number". The goods must be returned to our store in perfect conditions, in the original packaging and with shipment prepaid, quoting the allocated return number on the document.
Returned goods will not be accepted in case of packaging opened or damaged.

For any further information, please contact our office at +39 02 2682931502 26829315, Monday to Friday, 9:00 am to 6:00 pm Italian time.