TERMS AND CONDITIONS
General conditions. Orders placed through
the Onnikphoto.com website are regulated by the following terms and
conditions of sale.
The Onnikphoto.com website is owned by Image
Consult Srl, Via Cavalcanti 5, 20127 Milano, VAT number 03383650961,
whose legal representative is Mr Onnik Pambakian.
The terms and
conditions contained herein, together with the Order Confirmation
constitute the Contract between Image Consult Srl and the customer for
the supply of products and services.
By making a purchase, the customer accepts the General Conditions specified below.
Information. Technical information published on Onnikphoto.com is drawn
from commercial documentation and specifications issued by
manufacturers. Consequently, Image Consult Srl is not responsible for
any errors, omissions or inaccuracies reported in the product data
sheets; for any further information about products, please refer to
Estimates.When customers, along with
an order, sends a note wishing to start a consultancy with our experts,
Image Consult Srl considers the order as an estimate to be discussed
with the customer. In that case you will be contacted by Image Consult
Online orders. Onnikphoto.com is intended for both
professional users and private individuals. In the first case it is
essential to indicate the exact business name and VAT or VITES number, in case of
a private user, please specify name and tax number or ID document number.
placements by non professional customers is subject to notification of
the tax code, so that an invoice can be issued indicating exposed VAT.
place an online order, every part of the customer form must be filled
in, along with a telephone number and a valid e-mail address.
Filling the cart does not imply any purchase obligation.
complete an order you need to click on the "Buy" button and then
proceed to payment mode. Customers sending internet orders will receive,
at the end of procedure, an e-mail notice confirming the order, with
the indication of an "order number". In case a confirmation is not
delivered, the request may not be sent successfully and will be deemed
as not entered.
Prices. All prices shown on the site are in Euros (€) and do not include VAT.
costs are always charged to the customer and are intended for delivery
in Italy. In case of shipment abroad, Image Consult will submit an
estimate cost for the delivery to the address specified by the customer.
The estimate must be approved by the customer, otherwise Image Consult
may cancel the order at its sole discretion.
Pricing and offers may
be subject to modifications at any time, without notice; these changes
will not be applied to orders placed previously or during shipment.
Warranty. The purchase of goods at Image Consult Srl involves full acceptance of
the warranty provided by the manufacturer, which is independent of Image
Consult Srl. Therefore, customers are informed, and accepts, that the
goods purchased are covered exclusively by the manufacturer's warranty.
and delivery. Shipments, unless otherwise agreed, will be made by
couriers appointed by Image Consult Srl. Delivery costs are always paid
by the customer.
In any case, the responsibility of Image Consult Srl is
limited to our warehouse. If the customer wishes to collect the parcel
personally or through his shipping agent, he must specify this in the
Payments. Orders will be paid by bank transfer, credit card or Paypal.
Payments by bank transfer. The bank details for transfers are:
Banca Popolare Commercio e Industria
Filiale Doria – Milano
Registered to: Image Consult s.r.l.
by credit card. Charges on customers' credit cards will be executed at
checkout with the description "Shopping on Onnikphoto.com". We suggest
you print a copy of the order for your reference. Image Consult Srl does
not store the data of customers' credit cards, the transaction taking
place directly on secure servers of the company handling the payments.
Delivery time. Image Consult Srl is committed to
make every effort to deliver products ordered by customers as quickly as
Nevertheless, goods may not always be immediately
available and may require 7 working days or more to be retrieved. In
that case, customers will be informed about the time required for
Image Consult Srl will care to suggest the customer the
alternative products with the aim of meeting his needs. In case the
customer decides not to accept our proposals, the order will be
cancelled and the amount (if already paid) refunded.
In case we are
not able to deliver the products ordered, our responsibility will be
limited to returning the amounts paid by the Customer.
Srl will publish the closing dates related to holidays on the
Onnikphoto.com website. Forwarding of orders during these periods is
intended as tacit acceptance that the fulfillment will take place from
the date of reopening, and the starting dates of the normal processing
times will be considered as from that date.
orders. The customer may request the cancellation of an order. The
cancellation and the acceptance thereof shall be in writing. Image
Consult reserves the right to accept.
Complaints. Any errors in
shipment or missing material must be reported, in writing, in ways and
time limits specified in "Risk and Property" paragraph.
Property. Upon delivery of goods, the customer must verify the integrity
of packages and correspondence with the quantity and quality as
specified in the accompanying document (either DDT or immediate invoice)
sent by e-mail at the time of delivery to the courier. In case of non
conformity, the same should be reported within seven days by e-mail, fax
or registered mail, quoting the details of shipment.
packaging being untouched, the goods must be checked within seven days
of receipt. Any faults must be reported in writing.
While wanting to
protect the interests of our customers, any report not complying with
these terms, will not be taken into account.
The customer takes full responsibility for each statement.
or loss. Image Consult Srl is not responsible for any damage or loss,
direct or indirect, resulting from the sale of goods and services
offered in the catalogue published on "Onnikphoto.com" internet site.
Image Consult Srl is not responsible for delays or non-delivery of the
product; no direct or indirect damage resulting from such delay or
non-delivery will be subject to claims for compensation.
Consult Srl is not responsible for the matching of goods with
specifications published on the website, nor for any other event not
directly attributable to Image Consult Srl.
Right of withdrawal
of products via the Onnikphoto.com are subject to Italian Law Decree n. 185 of
22/05/1999, which regulates the distance selling, i.e. outside of
business premises. This legislation establishes the right of withdrawal,
i.e. the possibility for the consumer to return the product purchased
and the refund of the money payed.
This right is reserved exclusively
to natural persons (consumers), so it can not be exercised by legal
persons and natural persons acting for purposes related to their
Consumers have to write to email@example.com within 14 days after receiving of goods to comunicate their desire to withdraw, and have 60 days of time to return the items. Terms of returning goods is specified in "Return Goods" paragraph.
Disputes. For any legal dispute that may arise the competent court is Milan
Conditions. Conditions contained in this document are subject to change without
notice and will be valid from the date of publication on the
Mailing list. To remove your address from the mailing list of Image Consult Srl, uncheck the authorization from your personal profile.
Goods. The authorisation to return goods to Image Consult Srl must be
sent in writing, stating the reasons for the request, quoting the
invoice and/or DDT references. The return of goods shall be conducted
upon authorization and assignment of a "return number". The goods must
be returned to our store in perfect conditions, in the original
packaging and with shipment prepaid, quoting the allocated return number
on the document.
Returned goods will not be accepted in case of packaging opened or damaged.
For any further information, please contact our office at +39 02 2682931502 26829315, Monday to Friday, 9:00 am to 6:00 pm Italian time.